Tech Support Requests

Hours of Operation:
Monday – Friday – 08:00 – 21:00 EST
Saturday – 09:00 – 19:00 EST
All other times and holidays are staffed by an on-call technician to address urgent center-down issues.

Standard Support Calls:
800-937-2695, option 3, 1

Urgent Center-Down Calls:
800-937-2695, option 3, 1, 1, 1

Brunswick is no longer providing technical support on the following products:

Scoring Systems: AS and Classic

Center Management Systems: Cashworx, Centermaster, Command Network, Desk Command, and Source Command

Tech Support Request Form
Please submit only one issue per request.
If you selected "POS Issue" as your request type, please select your desk system.
If you selected "POS Issue" or "Lane Machine Issue" as your request type, please write in your software version.
If you selected "Scoring System Issue" as your request type, please select your scoring system.
If you selected "Pinsetter Issue" as your request type, please select your pinsetter type.
If your pinsetter type was not listed in the dropdown above, please fill in the type, here.
If you selected "Lane Machine Issue" as your request type, please select your lane machine.
Maximum files size is 10MB.