LET TECHNOLOGY DO THE HEAVY LIFTING
Staffing shortages and rising labor costs aren't going away. Sync addresses them with automation that handles routine tasks, eliminates bottlenecks, and frees your team to focus on guests, even during your busiest hours. Because every activity, transaction, and touchpoint runs through one platform, there's nothing to reconcile at close and no separate systems to maintain. One guest, one visit, one record, from reservation to the final receipt.
Guest-Facing Automation
Service Kiosks handle check-ins, F&B orders, game card sales, and lane upgrades — replacing 2–3 staff during peak times.
Digital Waivers clear desk bottlenecks by letting guests scan QR codes on their phones.
Smart Lane Assignment places guests optimally and sends text alerts when lanes are ready.
Bookings and Online Reservations
Online Reservations lets guests book lanes, attractions, and party packages directly from your website, with real-time availability and upfront deposits that reduce no-shows.
Dynamic Availability syncs bookings across every activity in real time, so lanes, laser tag, event spaces, etc. never double-book.
Party & Event Packages bundle lanes, food, and add-ons into pre-built options guests can reserve and pay for in a few taps.
Automated Confirmations send booking details, reminders, and upsell prompts by text or email — filling more attractions without more front-desk work.
Back-Office Efficiency
Real-Time, Cloud-Based Dashboards show revenue, labor, and performance metrics from anywhere, anytime.
Labor Management tracks hours and productivity, with 7shifts integration to optimize schedules against real demand.
Inventory Control updates menus and pricing across all terminals at a single location.
Multi-Location Reporting compares all your centers on standardized metrics from one place.
F&B Operations
On-Lane Ordering lets guests order from scoring tablets without staff intervention—driving 35% higher F&B sales.
Kitchen Integration routes orders instantly to display screens, eliminating lost tickets and improving accuracy.
Automated Upselling suggests add-ons at kiosks, on-lane ordering, and checkout—consistently across every transaction.
One Platform for Every Activity
Today's entertainment centers aren't just about bowling. Laser tag, darts, go-karts, arcade games, simulators, or whatever fills your floor — it all runs through Sync, so the activity from each one flows into a single view.
Cross-Activity Scheduling flows groups from lanes to karts to laser tag without gaps.
Unified Reporting shows every revenue center side by side, so you can see what's actually carrying the night.
Shared Capacity keeps bookings, walk-ins, and events from colliding across attractions.
Arcade & Game Card Management
Your arcade shouldn't live in its own system. Sync connects card sales, pricing, and revenue to the rest of your floor.
Universal Game Cards work across every activity — one card, one balance.
Arcade Management brings card pricing, promotions, and arcade revenue into your reporting.
Native Connectivity integrates EMBED, Sacoa, Semnox, and Intercard directly into Sync.
BUILT FOR THE TEAM RUNNING THE FLOOR
Gratuity Management handles tips across every touchpoint—kiosk, on-lane, counter, and mobile—with accurate pooling and reporting so staff get paid correctly and you stay compliant.
Team Messaging keeps your floor connected, sending shift notes and alerts to the right staff without radios or group texts.
Lane Messaging lets your team reach guests at the lane directly — order updates, event prompts, or a quick "your kart's ready" — without leaving the counter.
System Health Monitoring flags issues before guests notice, so a workstation or terminal never quietly goes down mid-shift.
Audit Logs & Security Controls track every transaction and access event, with role-based permissions that give the right people the right access — and nothing more.
WORKS WITH WHAT YOU HAVE — AND WHAT'S COMING NEXT
Sync integrates with your existing systems so you're not starting over. Labor scheduling syncs directly with 7shifts, so the sales and traffic data Sync captures automatically drives smarter staffing forecasts. Sync also works with every major pinsetter, payment processor, kitchen display system, and BLS and CDE league software. Because Sync is cloud-native, automatic updates deliver new features and security patches at no added cost — your system gets better over time, not obsolete.
Fully Integrated Payment Solution
Sync Pay unifies all payments — reservations, F&B, retail, arcade, and game-card reloads — into a single system. EMV chip cards, contactless payments, mobile wallets, and gift cards all flow through one platform, with single-statement reconciliation across every activity, lower processing fees through Brunswick's negotiated rates, and automatic PCI compliance.
Learn More About Sync PayIntegration Partners
The Operations Impact
Centers using Sync automation consistently report measurable improvements:
| LABOR EFFICIENCY: | 40% reduction in front desk staffing needs during peak hours |
| F&B REVENUE: | 35% higher sales through on-lane and kiosk ordering |
| MANAGEMENT TIME: | 10+ hours saved weekly on reporting and administration |
| RECONCILIATION: | Single-statement settlement across every activity |
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Yes. Sync runs bowling, laser tag, go-karts, arcade, and attractions through one platform, with a single game card and a unified view of every activity on your floor. Guests move seamlessly between activities, and you manage the entire operation from one dashboard.
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Service kiosks can handle the equivalent of 2-3 staff members during peak times. Automated reporting saves managers 10+ hours weekly. Overall labor efficiency typically improves by 30-40%.
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Sync includes offline mode and backup protocols for uninterrupted operations.
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Most staff become proficient within 2-3 shifts thanks to intuitive design.
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Yes. Lane assignment, pricing, menus, and workflows are all customizable.
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Yes. Sync integrates directly with 7shifts, feeding real sales and traffic data into your labor scheduling so staffing forecasts reflect actual demand. Sync also connects with major payment processors, kitchen display systems, league software, and accounting platforms.
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Yes. Sync includes online reservations for lanes, attractions, and party packages, with real-time availability, automated confirmations, and up-front deposits. Every booking flows directly into the system, so everything is ready before guests arrive.
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Sync consolidates your operations, replacing the patchwork of separate systems most centers run with a single integrated platform. If you want to keep certain systems, Sync integrates with major pinsetters, processors, KDS, accounting, and league software, so you can migrate at your own pace.
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Sync's multi-location reporting compares performance across all your centers with standardized metrics and centralized control, so you can manage one location or fifty from a single dashboard.
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Yes. Sync is cloud-native, with automatic security patches, an offline mode for uninterrupted operation, and automatic PCI compliance for all payment processing.