Temporary Hours of Operation, effective January 4, 2021:
Monday – Friday, 10:00 a.m. EST

All other times and holidays are staffed by an on-call technician to address urgent center-down issues.

Standard Support Calls:
800-937-2695, option 3, 1

Urgent Center-Down Calls:
800-937-2695, option 3, 1, 1, 1

Brunswick is no longer providing technical support on the following products:

Scoring Systems: AS and Classic

Center Management Systems: Cashworx, Centermaster, Command Network, Desk Command, and Source Command

Tech Support Request Form

Location ID

Contact Name *

Phone *

Contact Email *

Center Name *

Center Address *

City *

State

Postal Code *

Country *

Request Type *

Issue Description * Please submit only one issue per request.

Desk System * If you selected "POS Issue" as your request type, please select your desk system.

Software Version * If you selected "POS Issue" or "Lane Machine Issue" as your request type, please write in your software version.

Scoring System * If you selected "Scoring System Issue" as your request type, please select your scoring system.

Pinsetter Type * If you selected "Pinsetter Issue" as your request type, please select your pinsetter type.

Other Pinsetter Type If your pinsetter type was not listed in the dropdown above, please fill in the type, here.

Lane Machine Type * If you selected "Lane Machine Issue" as your request type, please select your lane machine.

File Attachments Maximum files size is 10MB.