Always On, Always Prioritizing You
Center shutdowns and technical problems never work on a schedule. That’s why Brunswick Technical Support (BTS) works seven days a week. High-importance calls, such as center shutdowns, will receive priority attention to give you the necessary answers and information to keep your center running at maximum efficiency. Brunswick Technical Support is your direct line to product experts, engineers, and quality control technicians.
Need Support?
For non-emergency issues, visit our Help Center to initiate a support ticket and view ticket status, self-help troubleshooting, and documentation.
Hours of Operation
| Days | Hours | Support Type |
| Mon - Fri | 08:00 - 17:00 | Regular Business Hours (Full Support) |
| Tue - Fri | 17:00 - 21:00 | Extended Support (Limited Support) |
| Sat | 12:00 - 21:00 | Weekend Support (Limited Support) |
| All Other | On-Call Support (Priority Support) |
Phone Support
| Support Type | Call Type | Phone Number | Menu Options |
| Scoring & POS Systems | Support | 800-937-2695 | 3, 1, 1, 2 |
| Scoring & POS Systems | Emergency | 800-937-2695 | 3, 1, 1, 1 |
| Bowling & Lane Systems | Support | 800-937-2695 | 3, 1, 2, 2 |
| Bowling & Lane Systems | Emergency | 800-937-2695 | 3, 1, 2, 1 |
For non-critical issues or issues that require sending documentation to BTS, it is recommended that you submit these requests using our Web Support form.
Looking for Something Specific?
5 Listings
General
Information on how to access and use the Help Center, how to get warranty assistance, etc.
Scoring Systems
Guidance for Brunswick's currently supported scoring platforms.
Pinsetter and Lane Systems
Guidance for Brunswick's supported pinsetters, foul units, bumpers, ball returns, etc.